When we lived in Illinois, Art installed a window he bought from Certainteed and really liked it.
We moved to Hawaii several years later and did our home renovation. Art insisted on getting Certainteed again which our contractors supplied.
Art liked the fact that Certainteed had a lifetime warranty. Unfortunately, we later learned that the screens are not part of the warranty and in Hawaii with its salt air, they failed after a couple of years.
Then the double paned windows that contain some kind of gas started leaking about three years ago. When we called to get it fixed, we learned that Certainteed had been bought out by Plygem. After a length of time they did come and fix it.
Now we have three more windows that have started leaking and are discoloring. It took four calls before I finally got a hold of them. They said they didn't have a contractor in Hawaii yet who could take care of it so it would be a long wait.
A couple of years ago, we gave up on a mainland company and chose Windows Hawaii which is located right here on Oahu.
Granted two of their windows have had spring problems, but it took just one call and within three days Windows Hawaii came to fix it with a smile.
I'm really thinking we need to stick to Hawaii companies who are more responsive. They KNOW that word of mouth in Hawaii can kill a business and work hard to keep customers happy.
So far, we're quite pleased with Windows Hawaii.
We're still waiting for Plygem who I called two weeks ago. I hope we hear from them.
We moved to Hawaii several years later and did our home renovation. Art insisted on getting Certainteed again which our contractors supplied.
Art liked the fact that Certainteed had a lifetime warranty. Unfortunately, we later learned that the screens are not part of the warranty and in Hawaii with its salt air, they failed after a couple of years.
Then the double paned windows that contain some kind of gas started leaking about three years ago. When we called to get it fixed, we learned that Certainteed had been bought out by Plygem. After a length of time they did come and fix it.
Now we have three more windows that have started leaking and are discoloring. It took four calls before I finally got a hold of them. They said they didn't have a contractor in Hawaii yet who could take care of it so it would be a long wait.
A couple of years ago, we gave up on a mainland company and chose Windows Hawaii which is located right here on Oahu.
Granted two of their windows have had spring problems, but it took just one call and within three days Windows Hawaii came to fix it with a smile.
I'm really thinking we need to stick to Hawaii companies who are more responsive. They KNOW that word of mouth in Hawaii can kill a business and work hard to keep customers happy.
So far, we're quite pleased with Windows Hawaii.
We're still waiting for Plygem who I called two weeks ago. I hope we hear from them.