I wear reading glasses. I do have a separate pair of glasses for distance, but generally don't use it since the doctor says I can do without them. Art wears glasses all the time and has no problem with them.
Last year, mom's prescription changed so we took her to Sam's Club to get new glasses. We had such a huge problem fitting them. We'd take her in and they'd adjust it. She'd say they fit well and we'd go home. The next day, she'd complain that they don't stay on her nose and keeps slipping down. So we'd take her back in and the same thing would happen.
After the third time of going to Sam's and still having her glasses slip down, I remembered my granddaughter using these holders when she went to the dance studio.
I bought them on Amazon and put them on her glasses. They were OK for a day, but then she said it was too tight.
Eventually, she would interchange her glasses with the old prescription pair half the time but she said things were blurry.
Art examined them and said the screw had rusted, snapped and were embedded in the screw holes. It couldn't be removed.
I'd never heard of this happening.
I called Sam's Club and the optician checked the files and said the warranty was only for 1 year and it was 1 month past.
Seriously?
Sigh.
However, she took pity on me and said I could bring the glasses in without mom and she would see what she could do to repair it.
When I brought mom's glasses in, the optician said she could see the rust on the inside of the frame as well. I told her that mom is outside in the morning and she does sweat in the sun. The optician said that mom needed to wash her glasses everytime she sweat while wearing them. Art says he always washes his glasses after his runs.
The Optician (I wish I could remember her name) took pity on 91 year old mom and got the identical pair of glasses from the display and transferred the lens from the broken pair to the display pair.
She then worked hard to match the fit so we could avoid the danger of bringing mom in for the fitting.
Incredibly, they fit! Mom says they stay on her nose just fine!
We haven't heard a single complaint.
Absolutely amazing!
I'd asked the optician where I could write a review for her wonderful work and she gave me an email that I could write to.
And yes, I wrote a glowing, grateful review as soon as I got home.
What a relief!
Some people really do go above and beyond to help. Your mom looks pretty in her new glasses that stay on her nose. As someone who has worn glasses most all my life I can attest that sliding glasses are super annoying.
ReplyDeleteThat is a positive story and outcome.
ReplyDeleteKudos to the kind hearted lady and your mom really looks at ease with the new pair of glasses..visiting you after so many years..hope everything is fine at your end..
ReplyDeleteWhat a wonderful Optician! You were fortunate to find such a person to help your precious mom.
ReplyDeleteObviously, that optician is a real professional. It's great to see they they're still around. As for me, I have one pair of reading glasses taped together, another with a lens that keeps popping out. So one of these days I gotta get myself down to CVS and invest another $29 for a new pair.
ReplyDeleteI sure can sympathize with your mom, I am blind as a bat without my glasses. That's a wonderful read about your kind optician, she went above & beyond the call of duty! By the way Kay, your mom looks great (my specs look like hers) and I just had a chuckle right now because I realized that's YOU in the first pic!
ReplyDeleteThere is nothing worse than glasses that just won’t fit. It happens that sometime a frame is just weird. Glad the display one worked. Maybe it was a better batch when it was made.
ReplyDeleteSo glad this finally worked out!
ReplyDeleteAlways nice to be awed by customer service.
ReplyDeleteWell, look at that. I'm amazed. Hurrah.
ReplyDeleteGoodness! I didn't know the hinge area could rust. Glad Mom's happy with a better set of frames. (I'm having to get mine adjusted more often due to wearing masks so much. It's not like I'm ripping the masks off my face or catching the glasses...a mask mystery.) Linda in Kansas
ReplyDeleteI've had lots of issues with glasses frames, but rust has never been one of them! Glad to hear that the problem was resolved, and I agree that the optician was praise-worthy.
ReplyDeleteGood work! I just broke my reading glasses for the 5th time. Beyond repair. I kept dropping them, so my fault! I hear your pain, but well done.
ReplyDeleteWhat a relief that you/she found this solution! I enjoy writing positive reviews when warranted. Too many people do nothing but send complaints.
ReplyDeleteGlad it worked out so well for you and your mom.
ReplyDeletePersistence pays off.
ReplyDeleteGlad everything worked well for your Mom, last year I decided to finally get prescription glasses, got mine from O.W.L and it fits nicely!
ReplyDeleteSo nice to hear of superior service, going above and beyond, and having it pay off! It seems that you also went the extra mile for mom, too. :-)
ReplyDeleteSo glad you found a loving hearted person to take care of your Mom's glasses. You all are so sweet I think you must attract those people.
ReplyDeleteWonderful to hear thanks for sharing that. Yes those clips you can put on your glasses are extremely useful!
ReplyDeleteGood for that optician. She handled the situation perfectly.
ReplyDeleteGood service is such a blessing. There really are a lotlof people out there who care.
ReplyDeleteGlasses and how they fit or don't is a continuing problem for sure. Glad you got help!
ReplyDelete