I ordered some Nuun Rehydration tablets from Great Skin Concepts LLC through Amazon and they arrived a couple of days ago.
My daughter introduced us to Nuun tablets because she takes them when she goes for her runs or swims. You drop a tablet in your water which makes it fizz and taste good. I'm sure it does other good things too, but I just like the taste.
I found this little blurb on the REI website:
Needless to say, I was not happy so I wrote my first review on Amazon complaining about the almost outdated tablets I received.
Then I saw a phone number for Great Skin Concepts so I called and left them a message saying how unhappy I was.
What a surprise! Harve called me right back! He apologized profusely and refunded the money right away. He said they didn't have any more tablets to sell so he couldn't send me a new box.
I liked him so much that I said I would write a follow up review on Amazon. Unfortunately Amazon wouldn't let me write a follow up review because it was not really product, but seller related. When I tried to write a seller review, I couldn't find a way to do it either.
I got so frustrated that I wrote to Harve and told him how sorry I was, and that I would try to find a way to do that follow-up.
He wrote me right back and explained that I should:
It's funny that I went from being upset about a product to meeting Harve who is someone who stands by his company. I would definitely feel confident about ordering from him next time. And now I've still got lots of Nuun tablets to take until the end of February.
Ummm... I suppose this means I should exercise more?
My daughter introduced us to Nuun tablets because she takes them when she goes for her runs or swims. You drop a tablet in your water which makes it fizz and taste good. I'm sure it does other good things too, but I just like the taste.
I found this little blurb on the REI website:
"NUUN Active Hydration tablets contain electrolytes, vitamins and minerals to ensure your body stays properly hydrated throughout the day!"Well... there was a good deal on Amazon so I bought two boxes which would keep us hydrated for many, many months. Unfortunately, I checked the box and saw that the expiration date was for February, 2016.
Needless to say, I was not happy so I wrote my first review on Amazon complaining about the almost outdated tablets I received.
Then I saw a phone number for Great Skin Concepts so I called and left them a message saying how unhappy I was.
What a surprise! Harve called me right back! He apologized profusely and refunded the money right away. He said they didn't have any more tablets to sell so he couldn't send me a new box.
I liked him so much that I said I would write a follow up review on Amazon. Unfortunately Amazon wouldn't let me write a follow up review because it was not really product, but seller related. When I tried to write a seller review, I couldn't find a way to do it either.
I got so frustrated that I wrote to Harve and told him how sorry I was, and that I would try to find a way to do that follow-up.
He wrote me right back and explained that I should:
"From your Amazon Home Page, Go to Your Account and click Seller Feedback Submitted by You under Personalization.I was able to do it easily once I got his explanation. Now I know.
Click Remove link next to the feedback you would like to remove."
It's funny that I went from being upset about a product to meeting Harve who is someone who stands by his company. I would definitely feel confident about ordering from him next time. And now I've still got lots of Nuun tablets to take until the end of February.
Ummm... I suppose this means I should exercise more?